Refund Policy

RETURNS

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*WE ONLY OFFER STORE CREDIT OR EXCHANGE*

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

To complete your return, we require a receipt or proof of purchase.

To be eligible for a exchange, your item must be unused and in the same condition that you received it (Tags attached, no odor or stains) or you will not receive a store credit or exchange. It must also be in the original packaging.

*No store credit or exchange on jewelry, accessories, or personal/beauty care.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery, will not be accepted for store credit or exchaang.

Store Credit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your store credit will be processed and saved.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@nailvida.com and send your item to: 3960 N. Elston, Chicago, IL, 60618, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 3960 N. Elston, Chicago, IL, 60618, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

questions? Email Hello@Nailvida.com